Warranty and Returns
Plain Language Warranty
If one of our products fails to work like it is supposed to during the warranty period, we will fix it or replace it (our choice) at no charge. The warranty does not cover cosmetic issues, normal wear, or misuse of the product.
If a warranty repair is a simple part replacement, we will send you the new part and provide technical support for installing it for free. If you would like us to install the part, or if the problem is more extensive, you will have to pay the shipping to return the item to us. We will cover repairs and return shipping.
Warranty covers the original owner only and does not cover normal wear and tear, cosmetic damage, misuse of the product, or any modifications or additions made without factory authorization.
Pitching machines and automatic feeders are now covered for 5 years for residential use or 1 year for commercial use.
Warranty Shipping for International Sales Due to high shipping costs, we do not cover shipping expenses in either direction for parts or repairs outside the continental US.
We don’t want anyone to be unhappy with their purchase, so products may be returned for any reason within 30 days for a full refund minus a 15% restocking fee. This fee is the lowest in the industry and covers both our outgoing shipping costs and minor cosmetic damage to the machine. Refunds will be reduced to cover any non-cosmetic damage.
Almost all problems can quickly be resolved with a phone call or email, and we won’t try to convince you to keep something you don’t want. Please call 618-244-4587 or email firstname.lastname@example.org for fast, friendly assistance.
The Most Common Problems – and How to Fix Them!
Wheels installed against motor housing – The wheels should be centered on ball feeder tube or ramp, which leaves a small (1/32″-1/16″) gap between the wheel hub and the motor housing. If the wheels are installed all the way onto the motor shaft, they will rub against the motor housing, which slows them down and positions them off-center, which hurts accuracy.
Setting both wheels at the same speed on a two wheel machine or using zero spin on a three wheel – If all wheels are set to the same speed, the machine will throw a knuckleball (no spin), which will move randomly with relatively low accuracy. To throw a straight pitch (fastball), you need backspin, so set the bottom wheel 20-40 mph faster than the top wheel on a two wheel machine or increase the spin setting on a three wheel.
Wheels set too close or far apart for the type of ball used – The wheel distance is adjustable and the correct setting depends on the type of ball you are using. The softer or smaller the ball, the closer the wheels must be. For example, most dimpled balls are softer than real balls, so the wheels must be set one notch closer for dimpled balls than for real ones. If the machine makes a violent ‘thunk’ when a pitch is thrown, and the actual pitch speed is slower than the set speed, the wheels are too close. If there is hardly any ‘thunk’ and pitch speed is too slow with poor accuracy, the wheels may be too far apart. With the machine turned off, you should be able to feed a ball through the machine by turning the wheels manually. It should take some effort, but not be a struggle. We have charts for wheel positions for various ball types in the owner’s manuals.
Hard, slick floor – When used on a hard smooth surface, two wheel machines may move from recoil at high speeds. The machine typically moves such a small distance that the user only notices the pitch location drifting, not the machine moving. This may be corrected by adding a carpet scrap or non-slip pad under the machine.