Warranty and Returns
Plain Language Warranty
If one of our products fails to work like it is supposed to during the warranty period, we will fix it or replace it (our choice) at no charge. The warranty does not cover cosmetic issues, normal wear, or misuse of the product.
If a warranty repair is a simple part replacement, we will send you the new part and provide technical support for installing it for free. If you would like us to install the part, or if the problem is more extensive, you will have to pay the shipping to return the item to us. We will cover repairs and return shipping.
2010 and newer pitching machines are covered for 5 years for residential use or 1 year for commecial use. This warranty is prorated for the wheels, just like car tires. For example, if a wheel only lasts 3 years (60% of rated life) we will give you discount of 40% on a replacement wheeI.
Autofeeders are covered for 2 years for residential use or 1 year for commercial.
We don't want anyone to be unhappy with their purchase, so products may be returned for any reason within 30 days for a full refund minus a 15% restocking fee. This fee is the lowest in the industry and covers both our outgoing shipping costs and minor cosmetic damage to the machine. Refunds will be reduced to cover any non-cosmetic damage.
Almost all problems can quickly be resolved with a phone call or email, and we won't try to convince you to keep something you don't want. Please call 618-244-4587 or email firstname.lastname@example.org for fast, friendly assistance.
Most Common Problems - and How to Fix Them!
Almost every return or complaint is based on one of these four easily fixed problems:
1) Wheels installed against
motor housing. The wheels should be centered on ball
feeder tube, which leaves a small gap between the wheel and the motor
housing. If the wheels are installed all the way onto the motor shaft,
they will rub against the motor, which slows them down and positions
them off-center, which hurts accuracy.
2) Setting both wheels at the same speed. If both wheels are set to the same speed, the machine will throw a knuckleball (no spin), which will curve randomly with relatively low accuracy. To throw a straight pitch (fastball), you need backspin, so set the bottom wheel 20-40 mph faster than the top wheel. See pitch chart here.
3) Wheels set wrong distance
apart for the type of ball used. The wheel distance is
adjustable and the correct setting depends on the type of ball you are
using. The softer or smaller the ball, the closer the wheels must be.
For example, the dimpled balls we sell are softer than real balls, so
the wheels must be set one notch closer for dimpled balls than for real
ones. If the machine makes a loud 'thunk' when a pitch is thrown, and
the actual pitch speed is slower than the set speed, the wheels are too
close. If there is hardly any 'thunk' and speed is too slow, the wheels
may be too far apart. With the machine turned off, you should be able
to feed a ball through the machine by turning the wheels manually. It
should take some effort, but not be a struggle. We have charts for
wheel positions for various ball types in the owner's manuals.
4) Hard slick floor / ground.
When used on a hard smooth surface, the machine may move from
recoil at high speeds. The machine typically moves such a small
distance that the user only notices the pitch location drifting, not
the machine moving. This may be corrected by adding a carpet scrap or
non-slip pad under the machine. We sell vibration absorbing non-slip
rubber pads on our Accessories page.